Q: I lost my license. Can you send it to me?
Sure! Enter the e-mail address you used for your order, and we'll send you the code into your inbox right away. If you forgot the address you registered with, let us know what order info you have and we'll try to find it.
Q: Can I try Sip before buying it?
Yes, you can download Sip and test it for 15 days without any feature restrictions.
Q: What happens at the end of my year of updates?
At the end of your year of updates, You can either extend your license for another year, for half the price or stay with the version you downloaded for as long as you want.
Q: I’m not happy with the current version of Sip. Can I downgrade to a previous version?
Yes, you can always downgrade or upgrade to any of the released versions within the time you paid for it. Simply go to our updates page and choose the version you want to use it.
Q: Do you offer refunds?
Yes we do. If you’ve changed your mind, and no longer want to use Sip, we can offer a full refund within 30 days of you purchasing Sip. Simply contact us.
Q: Is it possible to show only my favorite color formats?
Yes, just go to Sip Preferences + Formats and then select which color formats you want display in Sip.
Q: Why can’t I open Sip in OSX 10.12?
Sorry, we only support High Sierra (10.13) and Mojave (10.14).
Q: I’ve spotted a bug. How do I notify it?
Thanks for helping us! Please feel free to contact us or send us a tweet and we’ll work on it as soon as we can.
Q: Love the color names! Where do they come from?
We love it too! It comes from an awesome project called "Name that color" , by Chirag Mehta.
Q: Why does Sip get different output values on different Softwares
The output may be different because each software uses a different color profile. You can match the color profile by using the ⌥ ⇧ ← or ⌥ ⇧ → shortcuts.
Q: I have 2 Mac, how many licenses I need?
Our license model is based on devices, this means you need a license with 2 devices.
Q: Why I see this message "Max Activations Exceeded"?
You have already activated Sip on the maximum number of devices your license allows. If you want to reset it, just get in touch..
Q: What is the difference between Cancel Subscription and Pause Subscription?
Pausing your subscription means that you will not be charged for it when it is time for renewal, and it can be reactivated later. The cancellation implies that the subscription cannot be reactivated later. You can manage your license here.