FAQs

I lost my license. Can you send it to me?

Sure! Enter the email address you used for your order, and we'll send your license details to your inbox right away. If you forgot the address you registered with, let us know what order information you have, and we'll try to find it.

Can I try Sip before buying it?

Yes. You can download Sip and try it for 15 days without any feature restrictions.

What happens at the end of my year of updates?

At the end of your year of updates, you can extend your license for another year for 70% of the original price or continue using your current version for as long as you want.

I’m not happy with the current version of Sip. Can I downgrade to a previous version?

Yes. You can upgrade or downgrade to any version released during your paid update period. Simply go to our updates page and choose the version you want to use.

Do you offer refunds?

Yes, we do. If you change your mind and no longer want to use Sip, we offer a full refund within 30 days of purchase. Simply contact us.

Is it possible to show only my favorite color formats?

Yes. Go to Sip Preferences > Formats, then select the color formats you want to display in Sip.

What macOS versions does Sip support?

Sip works on macOS Sonoma or later.

I’ve found a bug. How do I report it?

Thanks for helping us! Please contact us by email or on X, and we’ll investigate it as soon as possible.

Love the color names! Where do they come from?

We love them too! They come from an excellent project called Name That Color by Chirag Mehta.

Why does Sip produce different color values in different applications?

The output may appear different because each app can use a different color profile. In Sip, you can create Smart Profiles that match the color profiles of specific apps. When you pick a color, Sip applies the appropriate profile automatically, so the color matches exactly where you need it.

I have two Macs. How many licenses do I need?

Our licensing model is device-based, so you need a license for two devices.

Why do I see the message “Max Activations Exceeded”?

You have already activated Sip on the maximum number of devices your license allows. If you want to reset it, just get in touch.

What is the difference between pausing and canceling my subscription?

Pausing your subscription prevents it from renewing, but you can reactivate it later. Canceling your subscription also prevents renewal, but it cannot be reactivated. You can manage your license here.